• 2002 Boston Road
  • Wilbraham, MA 01095
  •  
  • 730 Worcester Street
  • Springfield, MA 01151
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  • Connecting all Offices
  • 413-693-0273
  • 800-455-6328
  •  

FAQ

What is a credit union?

How does ValleyStone Credit Union® operate?
How is a credit union different from a bank? What are "shares", "share drafts" and "share certificates"?
Will my money be safe in ValleyStone Credit Union®?

What is ValleyStone Credit Union®'s transit/routing number?

Why do I have to pay a membership fee to join ValleyStone Credit Union®? My MasterCard card is expiring soon. When will I receive my new card in the mail?

 

What is a credit union?
A credit union is a cooperative financial service organization that is owned by the people it serves -- its members (customers). A credit union provides all the same products and services that traditional banks and savings and loans do, while usually keeping its members happier.


How is a credit union different from a bank?
There are many differences between banks and credit unions, the most important of which is that a credit union is democratically run by its members. A credit union's primary commitment is to serve its member's financial needs, whereas banks and trust companies exist to earn dividends for shareholders.

 

Will my money be safe with ValleyStone Credit Union®?
Absolutely. The National Credit Union Administration, a government agency, insures all ValleyStone Credit Union® deposits to $100,000. Excess deposits are insured through Massachusetts Share Insurance Corporation.

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Why do I have to pay a membership fee to join ValleyStone Credit Union®?
A ValleyStone Credit Union® member is also a shareholder who holds ownership shares in the credit union. A one-time $25 investment is held on deposit in each member's name and remains in this account throughout the duration of membership. Members are encouraged to attend the annual meeting and vote for members of the board of directors.



How does ValleyStone Credit Union® operate?
Policies and procedures are set and monitored by a volunteer board of elected directors and the day-to-day operations are the responsibility of the President/CEO. The democratic structure of ValleyStone Credit Union® makes it unique.



Why are savings accounts called "shares", checking accounts called "share drafts" and CDs called "share certificates?
Each ValleyStone Credit Union® member is a part owner. Each actually owns "shares" in the credit union, rather than having deposits in the credit union, which signifies ownership. The funds a member puts into his/her credit union account are actually shares of the ValleyStone Credit Union®. Share savings accounts are identical to a savings account at a bank or savings and loan. In addition, a ValleyStone Credit Union® "share draft" account is the same product as a "checking account" at a bank, and a share certificate account at ValleyStone Credit Union® is the same as a certificate of deposit at a bank or savings and loan.

 

What is ValleyStone Credit Union®'s transit/routing number?
ValleyStone Credit Union®'s transit/routing number is: 211885852

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My MasterCard card is expiring soon. When will I receive my new card in the mail?
New MasterCard cards are mailed out by the company on the 15th of the month in which they expire. Please look for your new card shortly after that time.

 


Federally insured by NCUA

 

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